Tag Archives: Wells Fargo Bank

Three Banks Penalized For Loan Modification Failure

Bank of America Nevada City  Photo by John J. O'Dell
Bank of America Nevada City Photo by John J. O'Dell

Three major banks have lost federal mortgage modification incentives in delivering a foreclosure relief program until they make big changes to improve their practices.

Obama administration officials have told Bank of America, JPMorgan Chase & Co., and Wells Fargo & Co. that they must make “substantial improvements” to the way they administer the Home Affordable Modification Program, and they will not receive any more federal money from the program until they do so. For example, officials noted that banks need substantial improvement in correctly evaluating borrowers’ incomes, which is a critical component for determining eligibility for the program. Some of the banks also need to improve how they identify and contact borrowers for the program.

Last month, the banks received $24 million in payments through HAMP, but no more payments will be made until servicers improve their performance, officials warned.

While Bank of America agreed that it needed to improve its practices in the program, JPMorgan Chase and Wells Fargo say they disagree with the poor evaluation. Wells Fargo, in fact, says they plan to contest the administration’s evaluation of how well it’s done with administering HAMP. The review, which examined all 10 servicers who administer the program, found that all 10 were performing below its benchmarks.

This marks the first time the Obama administration has taken major punitive action against banks in the HAMP program, which has been under attack in recent months from some lawmakers and critics who say the program has not done enough to help save home owners from foreclosure. Republicans in the House of Representatives voted to end the program earlier this year. However, the measure has yet to pass the Senate and the White House already has threatened a veto.

Source: Los Angeles Times (June 10, 2011)

John J. O’Dell Realtor® GRI
O’Dell Realty
(530) 263-1091
jodell@nevadacounty.com

Wells Fargo to Refile 55,000 Foreclosure Cases

Wells Fargo & Co. said it plans to refile paperwork in 55,000 foreclosure cases after it discovered flaws in foreclosure documents.

The San Francisco-based bank, which is also among the largest providers of residential mortgages in Minnesota, had previously stood by its foreclosure paperwork as other major mortgage lenders came under scrutiny.

Wells Fargo proceeded with foreclosures while rivals including Bank of America Corp. and JPMorgan Chase & Co. delayed theirs.

Wells said it had identified possible problems with a final step in its foreclosure process by bank employees and notaries on legal affidavits.

The bank will begin the filings in 23 states and hopes to complete them by mid-November.

“The issues the company has identified do not relate in any way to the quality of the customer and loan data.” Wells said in a statement. “Nor does the company believe that any of these instances led to foreclosures which should not have otherwise occurred

Read more: Wells Fargo to refile 55,000 foreclosures | Minneapolis / St. Paul Business Journal

Banks Are Still Flakes When it Comes to Loan Modifications

bank

According to the U.S. Treasury Department only 4 percent of home owners who signed up for loan modifications — fewer than 31,000– had received them by the end of November,

Of the largest lenders, Bank of America Corp. had the worst results. It completed a total of 98 modifications. With 7,100, GMAC Mortgage completed the most.

Lenders have blamed their lack of success in part on the failure of borrowers to complete the paperwork necessary for the process.

So lenders are blaming home owners? Well, I don’t think so. I think the banks don’t really care about doing loan modifications. They are very efficient at nickel and diming you with fees for everything, from taking money out of an ATM machine to walking into the bank and talking to a teller. Loan modifiications are at the bottom of their list of things to do.

A great story appeared recently in the New York times that illustrates just how bad, one bank, Wells Fargo has been handling loan modifications.

Here’s a small portion of the article:

“PHOENIX — Bobbi Giguere had no luck in securing a loan modification from her mortgage servicer. For months, she had sent the bank the financial documents it requested to process her modification. But each time she called to check on the request, she was told to send her paperwork again.

In court, Mrs. Giguere questioned Joe Ohayon, right foreground, of Wells Fargo. He confirmed she had not been asked for a crucial worksheet.

“I submitted the paperwork three times, and nothing happened,” said Mrs. Giguere, 41, who has a high school education and worked as restaurant manager before losing her job.

On Thursday, something happened. She questioned a Wells Fargo official about the bank’s lack of response — under oath.

The spectacle of a high-ranking banking executive being grilled by an ordinary homeowner was the result of an unusual decision by Judge Randolph J. Haines of the United States Bankruptcy Court to summon a senior executive from Wells Fargo to appear in Mrs. Giguere’s bankruptcy case.

At the hearing, Judge Haines made it clear that he was acting out of concerns about Wells Fargo’s mortgage modification practices generally.

“This is certainly not an isolated case,” he said. “The kind of story I hear from this debtor is one that I and other bankruptcy judges around the country are hearing over and over and over again.”

Under preliminary questioning by one of the bank’s lawyers, Mr. Ohayon stated that Mrs. Giguere had repeatedly failed to provide a financial worksheet, a critical document in processing a loan modification.

Under cross-examination by Mrs. Giguere (who had a little assistance from Judge Haines), the bank’s defense withered. From her files, Mrs. Giguere produced a letter from Wells Fargo describing the paperwork that she needed to file for a loan modification. In the witness chair, Mr. Ohayon read the letter.

“Mrs. Giguere is right,” Mr. Ohayon concluded. “The letter did not ask for a financial worksheet.”

Wells Fargo has been criticized for its slow pace in modifying mortgages the U.S. Treasury Department’s foreclosure prevention initiative, which was begun in April. The bank has started trial modifications on about 20,000 home loans under the program, or 6 percent of those who meet the program’s guidelines. JPMorgan Chase, by comparison, has begun modifications on nearly 20 percent of such loans. The banks’ information was issued in a recent report from the Treasury on the progress of the program.”

Read the entire article at New York Times

By the way, I’m still keeping track of one of Wells Fargo’s loan modifications for a client of mine. It’s been going on since June of this year. It’s the same old thing, no one in Wells Fargo talks to each other in doing the loan modification. I’ll let you know if they make the modification.

John O’Dell
Real Estate Broker